# Privacy Policy | Toronto Elite Masonry

> How Toronto Elite Masonry collects, uses and protects personal information submitted through our website, phone line and site visits, in line with PIPEDA.

URL: https://torontoelitemasonry.ca/privacy-policy/

# Privacy Policy

Last updated: October 14, 2026

Toronto Elite Masonry ("we", "us" or "our") is a masonry contractor serving Toronto and the GTA. This policy explains what personal information we collect, why we collect it, how we use it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## 1\. Information We Collect

We collect information you give us directly, including:

-   Your name, phone number and, if you choose to provide it, your email address
-   Your neighbourhood or general area, and the property address once you book a site visit
-   Details about your project, such as the service you need, the age of the house and photos you share
-   Records of calls, messages, quotes, contracts and invoices
-   Photos and measurements taken during site visits and work, used for quotes, permits, warranty and insurance files

When you use our website we also collect basic technical information such as browser type, pages visited and the page a form was submitted from. If analytics or tag management tools are enabled, they may use cookies to collect this information.

## 2\. How We Use Your Information

-   To call you back, book a site visit and prepare your written quote
-   To deliver the work, including permit applications to the Toronto Building Division, Toronto Heritage Preservation or other municipal offices when required
-   To provide insurance documentation and, if you ask us to, bill your insurer directly
-   To honour your 10-year workmanship warranty and keep records such as archived mortar recipes
-   To improve our website and services

We do not sell your personal information, and we do not send marketing messages without your consent.

## 3\. How Your Form Submission Is Processed

Website forms are processed by our lead-capture provider, which delivers your submission to us by email. The provider strips scripts from submissions and applies spam protection. Your submission is used only to respond to your enquiry.

## 4\. Sharing Your Information

We share personal information only when needed to do the work or meet legal obligations, for example with:

-   Municipal permit and heritage offices, when your project needs approval
-   BCIN qualified designers reviewing structural details for your project
-   Your insurer, when you ask us to bill them directly
-   Service providers that host our website, process forms or keep our records, under confidentiality obligations
-   Authorities, when required by law

We never publish client names, faces or addresses with project photos without written permission.

## 5\. Retention and Security

We keep project records for as long as needed for warranty, tax, insurance and legal purposes, then delete or anonymize them. We use reasonable physical, technical and administrative safeguards to protect personal information from loss, theft and unauthorized access.

## 6\. Your Choices and Rights

-   You may ask to see the personal information we hold about you
-   You may ask us to correct inaccurate information
-   You may withdraw consent to optional uses, subject to legal and contractual limits
-   You may ask us to delete information we no longer need

## 7\. Cookies

Our website may use cookies for basic functions and, where enabled, analytics. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as intended without them.

## 8\. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

## 9\. Contact Us

Questions about this policy or your personal information can be directed to us by phone at 

(647) 277-2003

[tel:+16472772003 →](tel:+16472772003)

 or through our 

contact page

[/contact/ →](/contact/)

.

-   Business: Toronto Elite Masonry
-   Phone: (647) 277-2003
-   Location: Toronto, ON (service-area business)